Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice@PICODEL.com or call us on 7219 090909 between 10 am & 9 pm on all days including Sunday to get our immediate help.
1.How does PICODEL work?
When you give order on PICODEL App (Android/iOS) , it goes to neighbourhood Grocery / Vegetable Stores and one of them supply you within 2 hours.*
What are important benefits of using PICODEL?
1.Delivery within 2 hours*.
2.Choice from more than 4000 product list which is continuously increasing.
3.Delivery boy comes with Digital Weighing scale so that you can check weight at time of delivery.
4.No payment is collected in advance, so your amount is safe with you and pay only when you check all items at time of delivery.
How can I pay for the order?
You can choose to Pay by Cash, Credit /Debit Card Swipe, PhonePe, Google Pay, Paytm.
What is the return policy?
As you are paying after receiving items, we recommend you to check and return immediately and pay only for remaining items.
What is the position of Delivery timing through PICODEL during Locked Down?
As during locked down Market Supplies and Manpower is completly disturbed. It is usually taking 2 to 5 days depending on areas and items.
We don't suggest you to order in case if you have some urgent needs as Market conditions are unpredictable.
How to create Account/Register?
You can register by clicking Login on the upper right corner. A login page will open, click on the register button. Please provide the information in the form that appears and submit the registration information.
What is My Account?
My Account section allows you to see your active orders, credit note details as well as see your order history and update your order details.
How do I reset my information or password?
- Personal data like address, phone numbers, and email ids can be change after the login is done.
- To change your password, you need to enter your email id on login page click on forget password. An email with the link to change the password will be sent to your email address.
Do I have to necessarily register to shop on PICoDEL.com?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phones number can only be associated with PICoDEL.com.
I see different prices for the same products. Why?
We have different retailers for the same product so it depends on the retailer to what price to sell the product at. However, we make sure that the price of the product by the retailer is not kept above MRP.
Products from what all categories you can buy from PICoDEL.com?
You can buy grocery, fruits & Veggies, Auto Components, Electronics, Mobiles, Kitchen Ware, Home ware, Medicines, Clothes, Perfumes, Cosmetics, Sweets and Bakery Products from PICoDEL.com.
What should I do if I have any specific requirement?
During the checkout process you will be given an option to place your specific requirements in the remarks section.
We encourage you to help us out with your requirement if you have any. For e.g. if you require fully ripped Papaya then we suggest you to mention the same in the remarks. This will help us to get the desired product for you.
When and how can I cancel my order?
You can cancel order till 1 hour before the delivery time by calling us on 7219 090909 with the order number.
How do I add or remove products after adding the product?
Usually, we call the customer for the confirmation after the order is being placed so during the call you can make changes to the order. If you want to make any changes to the order post that then you can call us on 7219 090909 to make the changes.
Can I return partial order? Yes, you can return partial order. Orders are returned at the item level hence you can initiate partial order.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive a call from the customer call centre for the unavailable products. You can make changes to the order or order an alternative product against the same. Payment
What are the modes of Payment?
You can pay for order on PICODEL.com using following modes of Payment:
a. Cash on Delivery: You can pay for your order at the time of order delivery at your doorstep.
b. Swipe on Delivery: You can pay for your order via credit/debit card at the time or order delivery at your doorstep.
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The VAT is included in the MRP of products. There are no additional taxes added by PICODEL.com to your order. The prices you see on our product pages are the prices you pay. There is some delivery charges applied dependent upon the type of delivery, which is explained under delivery segment.
What are different delivery types?
PICoDEL.com has three different delivery types:
1. Express Delivery: In the express delivery the products will be delivered to you in less than 60 minutes.
2. Regular Delivery: The order is delivered in 3 hours from the time the order is placed.
3. Scheduled Delivery: You can schedule the delivery as per your convenience.
When will the order be delivered?
Once the products are selected and checkout is done. You will be promoted to select delivery type. Your order will be delivered as per the delivery type selected.
How will the delivery be done?
PICODEL.com is an open marketplace. Whenever you open the website you and select the delivery area, a list of products start appearing in front of you. All the products are from different retailers associated with us. So, the delivery is done from the retailer. If products from different retailers are selected then delivery is done with the help of PICODEL.com deliver team.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “Login” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
How much are the delivery charges?
Delivery Charges of INR 50/- applicable wef from 16th April,2020 on all applicable orders.
What is the minimum order for delivery?
Minimum order for delivery is INR 500.
How Does it Work
Where do you deliver products from?
PICODEL.com is an open marketplace. Whenever you open the website you and select the delivery area, a list of products start appearing in front of you. All the products are from different retailers associated with us. So, the delivery is done from the retailer.
How is my order processed?
As soon as you place an order, the following actions take place:
1. You will get a notification through SMS of the confirmed order along with the expected delivery time.
2. The respective store is notified of the order and the delivery slot. The Store then prepares your order, packs it and generates their bill for the same. If, certain products are not available with the store then customer care executive from the company will call you to check for the alternative product and confirm the same with the store.
3. After the order is confirmed by you, the delivery executive from PICODEL.com or the store will deliver the product depending upon the type of delivery.
4. After the order is delivered to you successfully, you will receive an SMS confirming the delivery. You may also receive a call for feedback.
Throughout the delivery stages, our Order Fulfilment Team continuously monitors the process so that you get the desired product within the time committed to you. In case the order cannot be processed for any reason whatsoever, the same will be informed to you at the earliest.
How will I know if any item in my order is not available?
We try and make sure that the list with the retailer or product shown at the retailer is updated so that order can be fulfilled at all the times. However, if the item is not available at the stores because of certain unavoidable reason then our fulfilment team will notify you the same in quick time. They will also suggest possible alternative for the product not available.
How do I contact customer service?
You can contact our customer service team throughout the week, all seven days week from 10:00 AM to 9:00 PM. They can be reached at 7219 090909 or customerservice@PICODEL.com.
How can I give feedback for the quality of the products delivered?
We strive to give you the best quality of products. If there is any mismatch in the expectations of the products being delivered then you can reach out to customer service to get it replaced.
Can I buy the products offline from the store listed on the website at the same price?
Yes, you can buy the products from the store listed on the website at the same price as PICODEL.com is India’s first ominichannel platform and you can buy products via call, whatsApp, SMS, Walk-in, Website and App.
How can I sell on PICODEL.com?
You need to press the become seller on the upper right corner, a contact form will appear. Post you fill in the details and the marketing team will approach you for the same.